Shipping Policy
1. Shipping Methods
We offer various shipping methods to suit your needs, including standard and express options. Available shipping methods will be displayed at checkout.
2. Processing Times
All orders are processed within [4] business days. If you place an order during peak times, such as special sales or holidays, there may be a delay in processing.
3. Delivery Times
Estimated delivery times are as follows:
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Standard Shipping: [8] - [14] business days
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Express Shipping: [4] - [8] business days
Please note that these are estimated times and may vary based on location and carrier circumstances.
4. Shipping Charges
Shipping charges will be calculated at checkout and are based on the shipping location and the selected method.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your shipment on the carrier's website.
6. Shipping Issues
If your order does not arrive within the estimated time frame, please contact us at [customer service email] or call our customer service at [phone number]. We are happy to assist you in resolving any issues.
7. International Shipping
We ship to [list countries or regions]. Please note that customs duties and import taxes may apply and are the responsibility of the buyer.
8. Changes to Shipping Address
If you need to change your shipping address, please contact us within [X] minutes of placing your order. After this time, we may not be able to make any changes.
Return and Exchange Policy
1. Return Eligibility
We want you to be completely satisfied with your purchase. If you are not happy with your item, you may return it within [7] days from the date of delivery for a full refund or exchange. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
2. Non-Returnable Items
Certain items are non-returnable, including:
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Gift cards
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Final sale items
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Items marked as non-returnable at the time of purchase
3. Return Process
To initiate a return, please contact our customer service at [customer service email] or call us at [phone number]. Provide your order number and the reason for the return. We will guide you through the return process.
4. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Exchanges
If you need to exchange an item for the same item in a different size or color, please follow the return process mentioned above and place a new order for the desired item. We recommend returning the original item as soon as possible to avoid stock issues.
6. Refunds
Once your return is received and inspected, we will